E-Commerce Terms & Conditions for Flowers Clapham

Introduction

These Terms and Conditions ("Terms") govern the use of the Flowers Clapham e-commerce website, including all purchases, orders and online flower delivery services offered throughout Clapham and its surrounding areas. Please read these Terms carefully before placing an order with us. By using our website and making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

Eligibility and Application of These Terms

Flowers Clapham provides online flower delivery services to customers located in Clapham and surrounding areas, including but not limited to Battersea, Brixton, Balham and Wandsworth. These Terms apply to all users, customers and orders from these regions. You must be at least 18 years old and legally capable of entering into contracts to place an order through our website.

Order Process

To make an online flower purchase or schedule delivery, please follow the instructions detailed on our website:

• Product Selection: Browse our selection of flowers and floral arrangements, select your preferred items, and add them to your cart.
• Recipient and Delivery Details: Provide accurate information including the recipient’s full name, address, and preferred delivery date and time.
• Order Confirmation: Before completing your purchase, review all details carefully. Once satisfied, proceed to checkout.
• Order Submission: Submit your order by following the on-screen prompts. Upon successful completion, you will receive an order confirmation number and an email confirming the details of your order.

Your order is an offer to purchase our products and delivery services. All orders are subject to our acceptance. We reserve the right to decline any order for reasons including, but not limited to, product availability, payment issues or ineligibility of the delivery address.

Availability and Substitution

All flowers and arrangements are subject to availability due to the seasonal and perishable nature of our products. In the event that a particular flower or arrangement is unavailable, Flowers Clapham reserves the right to substitute a product of equal value and similar style and quality. We will always make a reasonable effort to inform you of any significant changes to your order prior to dispatch.

Payments

Payment for online flower delivery in Clapham must be made in full at the point of ordering. We accept major credit and debit cards, and any other payment methods listed on our website at checkout.

All prices listed on our website are inclusive of VAT (where applicable) but exclusive of any applicable delivery charges, which will be separately itemised at checkout. Your order will not be processed or dispatched until payment has been successfully received and authorised.

We use secure third-party payment gateways to process transactions. Flowers Clapham does not store any full card details and will not be held liable for payment processing errors or fraud as a result of third-party payment providers.

Delivery Policy

We offer online flower delivery throughout Clapham and surrounding areas as indicated on our website. Standard and timed delivery options may be available, subject to the product and address. Delivery charges will be clearly displayed at checkout.

• We will endeavour to meet all delivery times and dates as agreed at the point of order. However, delivery times are approximate and not guaranteed due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruptions and other logistical factors.
• If you or the recipient are unavailable at the time of delivery, we may leave the flowers with a neighbour, at a safe location, or follow any delivery instructions provided. We are not liable for items left unattended at your request.
• It is your responsibility to ensure that all delivery details provided are accurate and complete. Incorrect delivery information may result in delayed or failed delivery, for which we cannot be held responsible.
• Risk in the products passes to the customer upon delivery or when left in a designated safe location.

Cancellations and Amendments

To cancel or amend your order, please contact us as soon as possible after the order is placed. We understand that plans can change, and we will make reasonable efforts to accommodate legitimate requests. However, due to the perishable nature of flowers and the fast turnaround times required for delivery in Clapham and nearby areas, the following applies:

• Order Cancellations: Orders can only be cancelled if we receive your request with sufficient notice, typically at least 24 hours prior to the scheduled delivery date. Orders scheduled for same-day or next-day delivery may not be cancelled or refunded once they have been prepared or dispatched.
• Order Amendments: Amendments to delivery details or product choices can only be accepted if the order has not yet been processed. Once an order is in preparation or already dispatched, changes cannot be guaranteed.
• Refunds: Approved cancellations will be refunded to the original payment method within a reasonable period. Please note that delivery charges may not be refundable if delivery attempts have already been made.

To avoid disappointment, contact us promptly with your order reference number to request cancellation or changes.

Returns and Non-Delivery

Due to the perishable nature of our products, returns are not generally accepted unless the flowers are found to be damaged, faulty, or not as described upon delivery. If you are unsatisfied with your flowers or if they arrive in an unsatisfactory condition, please notify us within 24 hours of receipt, providing photographic evidence where possible.

Where genuine issues are reported within this period, we will offer a replacement, partial refund, or full refund at our sole discretion. Please note that flowers must be cared for in accordance with any provided instructions, and wilting or damage resulting from neglect will not be eligible for refund or replacement.

If we are unable to deliver your order due to circumstances outside our control or incorrect delivery details, you will be informed promptly and offered an alternative arrangement or refund where applicable.

Customer Responsibilities

By placing an order for online flower delivery in Clapham or adjoining areas, customers are responsible for:

• Providing accurate, complete and up-to-date recipient and delivery details.
• Ensuring someone is available to receive the order at the specified address and delivery window, or that secure arrangements exist for unattended deliveries.
• Properly caring for the flowers following delivery, as per instructions supplied.

Flowers Clapham cannot accept responsibility for any loss or damage arising from failure to comply with these responsibilities.

Liability

Our liability to you is limited as follows:

• Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
• We accept no liability for indirect, consequential or special losses, arising whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable.
• Save as required by law, our total liability to you in respect of all other losses arising under or in connection with your order or use of our website will not exceed the total amount paid by you for the products in question.
• We are not responsible for any failure or delay in performing any of our obligations where such failure or delay is an outcome of circumstances beyond our reasonable control.

If you have cause for complaint or dispute, please contact us directly to seek resolution. We aim to address any concerns relating to online flower delivery in Clapham quickly and efficiently.

Intellectual Property

All images, descriptions, trademarks, and other content displayed on the Flowers Clapham website are the property of Flowers Clapham or its licensors. No content may be copied, reproduced or used without our express written permission.

Changes to These Terms

Flowers Clapham reserves the right to update or modify these Terms from time to time. We will notify customers of any significant changes as required by law. Your continued use of our website and services after any changes constitutes acceptance of those changes. We recommend reviewing this page periodically to stay informed.

Severability

If any provision of these Terms is deemed unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

Governing Law and Jurisdiction

These Terms and any disputes or claims arising from them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all disputes or claims related to these Terms or the use of Flowers Clapham’s online flower delivery services.

Contact Information

If you have questions about these Terms and Conditions or your order, please use the contact form on our website. A member of the Flowers Clapham team will respond as promptly as possible. We are committed to providing clear, fair and transparent service for all Clapham flower delivery customers and those in surrounding areas.

Version Date: June 2024