At Flowers Clapham, we take immense pride in supplying the freshest and most beautiful flowers to our valued customers across Clapham. Whether you’re sending a bouquet to a loved one or decorating a business, we stand by our commitment to quality. To ensure confidence in every order, we offer a clear returns, refunds and complaints process under our Fresh Flowers Guarantee in Clapham.
For every order, Flowers Clapham guarantees flower freshness for a minimum of 5 days from delivery, provided care instructions are followed. If you believe your flowers have not met our freshness standards within this window, please let us know as soon as possible, so we can address your concerns promptly.
We do our utmost to ensure every arrangement leaves our shop in perfect condition. If your bouquet or arrangement arrives damaged, wilted, or significantly not as described, we want to make it right straight away. Please contact us on the day of delivery—and within 24 hours at the latest—and wherever possible provide photographs of the damage or issue. This enables our team to review what went wrong and offer you a fair resolution.
Your satisfaction is our priority. If your flowers arrive in unsatisfactory condition or fail to meet our freshness guarantee, you are entitled to a replacement arrangement or a full refund. Once we’ve received your claim and supporting evidence, our team will arrange for either a prompt replacement delivery of fresh flowers or issue a refund—according to your preference. We aim to complete most resolutions within 2 working days of confirming eligibility.
We strive to delight every customer, but understand that sometimes expectations may not be met. If for any reason you wish to make a complaint—whether about an order, our service, or any other concern—please reach out to us with the details of your experience. We listen carefully to all feedback, aiming to resolve complaints quickly, fairly, and transparently. All complaints are handled by a member of our management team. You will receive an initial acknowledgement of your complaint as soon as possible, and a full reply—along with any resolution—within 3 working days. Your satisfaction and trust are important to us, and we will always do our best to make things right.
As a dedicated, independent florist serving homes and businesses throughout Clapham, our reputation is built on reliability, freshness, and personalised service. That’s why our Fresh Flowers Guarantee sits at the heart of what we do. We truly appreciate your trust and custom, and we are committed to making every flower delivery special—backed by customer care you can rely on.
Thank you for choosing Flowers Clapham. If you have any questions, concerns, or need help with a recent order, our team is here to assist you—every step of the way.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
